q99 Frequently Asked Questions
Everything you need to know about playing on q99 — from creating your account and making bKash deposits to claiming bonuses, betting on cricket, and keeping your funds secure.
Welcome to the q99 FAQ page — your complete guide to getting the most out of Bangladesh's trusted online gaming platform. Whether you are a first-time player setting up your account or a regular member looking for answers about deposits, bonuses, or responsible gaming, you will find clear, straightforward answers here. Browse by topic or scroll through to find what you need.
Why Players Trust q99
Fast Payments
Deposits via bKash, Nagad, and Rocket process within minutes.
Top Games
Slots, live casino, and crash games from world-class providers.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches.
SSL Security
All transactions are protected with bank-grade SSL encryption.
Rich Bonuses
Welcome bonus, reload offers, and free spins for active players.
24/7 Support
Our support team is available around the clock for all players.
Account & Registration
How do I create an account on q99?
Creating a q99 account takes less than two minutes. Visit the q99 Login page, click the registration link, and fill in your mobile number, a secure password, and your full name. You must be 21 years or older to register. Once submitted, you will receive a verification code via SMS to activate your account instantly.
What documents do I need for KYC verification on q99?
q99 requires a government-issued photo ID for KYC — a National ID card (NID) is the most commonly accepted document in Bangladesh. You may also submit a passport or driving licence. Upload clear photos of the front and back of your ID through your account settings. Most KYC reviews are completed within 24 hours during business days.
I forgot my q99 password. How do I reset it?
To reset your q99 password, go to the login page and tap 'Forgot Password'. Enter the mobile number linked to your account and you will receive a one-time reset code via SMS. Enter that code, set a new strong password, and you are back in. If you do not receive the SMS within a few minutes, contact q99 support.
Can I have more than one q99 account?
No. q99 allows only one account per person. Operating duplicate accounts is a violation of the Terms and Conditions and may result in all accounts being permanently suspended and any balances forfeited. If you believe a duplicate was created in error, contact our support team to resolve the situation before making any deposits.
Deposits & Withdrawals
How long does a bKash deposit take on q99?
bKash deposits on q99 are credited almost instantly — typically within 1 to 5 minutes. Send the exact requested amount to the q99 merchant number shown in your deposit screen, then enter your bKash transaction ID to confirm. If your balance does not update after 10 minutes, contact support with your transaction ID and screenshot.
What is the minimum deposit amount on q99?
The minimum deposit on q99 is ৳200 for most payment methods including bKash, Nagad, and Rocket. This low entry point is designed to make the platform accessible to players across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh. Certain promotions may require a higher minimum deposit to qualify — always check the offer terms.
What is the minimum withdrawal amount on q99?
The minimum withdrawal on q99 is ৳500. Withdrawals are processed to your registered bKash, Nagad, or Rocket account and usually arrive within 15 to 60 minutes. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks may take up to one business day. Make sure your withdrawal account name matches your registered name for smooth processing.
Does q99 charge any fees for deposits or withdrawals?
q99 does not charge internal platform fees for standard deposits or withdrawals. However, your mobile banking provider — such as bKash or Nagad — may apply their standard transaction charges on their side. We recommend checking with your payment provider for their current fee schedule. q99 will always display the exact amount credited or deducted in your transaction history.
Can I deposit using Nagad or Rocket on q99?
Yes, q99 supports deposits and withdrawals via Nagad, Rocket, and Upay in addition to bKash. Each method follows the same process: go to the Deposit section, choose your provider, follow the payment instructions, and confirm with your transaction ID. Processing times are similar across all mobile wallets — usually just a few minutes.
Games & Gameplay
Can I bet on BPL and IPL matches on q99?
Yes, q99 offers cricket betting on major tournaments including the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, and international matches featuring the Bangladesh Tigers. You can place bets on match winner, top batsman, total runs, and many other markets. Live in-play betting is also available for selected matches.
Is it fair to play slots on q99? How is the RNG certified?
All slot games on q99 use certified Random Number Generator (RNG) software provided by reputable studios including Pragmatic Play and other licensed providers. The RNG is independently audited to ensure fair, unbiased outcomes on every spin. Each game also displays its published RTP (Return to Player) percentage so you always know the expected long-term payback before you play.
Can I play q99 on my mobile phone?
Absolutely. q99 is fully optimized for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your browser, visit q99.today, and the site loads as a smooth mobile-first experience. All games, deposits, withdrawals, and account management features work seamlessly on your smartphone.
What live casino games are available on q99?
q99's live casino section streams real-time table games with professional dealers including Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Andar Bahar, and game-show style titles powered by Evolution Gaming and Ezugi. New live titles are added regularly. All games are accessible directly from your mobile browser with no additional software required.
Bonuses & Promotions
What welcome bonus does q99 offer for new players?
q99 offers a generous welcome bonus for newly registered players making their first deposit. The exact bonus amount and match percentage are displayed on the promotions page at the time of sign-up — offers are updated periodically. To claim the welcome bonus, make your first qualifying deposit and the bonus will be credited to your account automatically once the minimum threshold is met.
What is the wagering requirement on q99 bonuses?
The wagering requirement on q99 bonuses varies by promotion type. Typically, a welcome bonus must be rolled over a set number of times (e.g., 20x) before the resulting balance can be withdrawn. For example, a ৳1,000 bonus with a 20x rollover requires ৳20,000 in total wagers before withdrawal. Always read the specific promotion terms, as wagering requirements and eligible games differ between offers.
Do q99 bonuses expire if I do not use them?
Yes, q99 bonuses have an expiry period. Most bonuses must be activated within 7 days of being credited and the wagering requirement must be completed within 30 days, though exact timelines vary by promotion. Expired bonuses are removed from your account automatically. Check the active promotions page regularly and read each offer's specific terms to avoid missing out.
Safety & Responsible Gaming
Is q99 safe to use in Bangladesh?
q99 is a secure online gaming platform that uses SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial transactions are safeguarded at all times. We implement industry-standard security practices to ensure a fair and reliable environment for every player from Dhaka to Cox's Bazar.
What is the minimum age to play on q99?
Players must be 21 years or older to register and play on q99. This age restriction is strictly enforced. During the KYC verification process, q99 will confirm your date of birth against your submitted identification. Any account found to belong to a person under 21 will be suspended immediately and any remaining balance will be withheld pending investigation.
How can I set deposit limits or self-exclude on q99?
q99 supports responsible gaming tools including daily, weekly, and monthly deposit limits. You can set these limits in your Account Settings under the Responsible Gaming section. Self-exclusion options — allowing you to temporarily or permanently suspend your own account — are also available through the same menu. If you need guidance, contact our support team at [email protected].
What should I do if I think I have a gambling problem?
If you feel that gambling is negatively affecting your daily life, finances, or relationships, we strongly encourage you to take action immediately. Use q99's self-exclusion feature to pause your account, speak to a trusted person, and seek help from a mental health professional. You can also email our responsible gaming team at [email protected] to request a permanent account closure. Your wellbeing is more important than any game.
Still Have Questions?
Our support team is available 24/7 to help players across Bangladesh. Reach out via email or explore more of what q99 has to offer — from cricket betting to live casino games and slots.