Responsible Gaming at q99
We believe gaming should always be fun, fair, and within your control. Explore our tools and resources to keep your play safe.
Our Commitment to Responsible Gaming
At q99, we take responsible gaming seriously. Our platform is built for players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — who enjoy cricket betting, slots, live casino, and crash games as a form of entertainment. We want every session you spend with us to remain exactly that: entertainment.
Gambling can be an enjoyable pastime when approached with awareness and discipline. However, we recognize that for some individuals, gaming habits can become difficult to manage. That is why q99 provides a suite of practical tools — deposit limits, session time-outs, and self-exclusion — to help you stay in control at all times.
⚠️ Gambling is intended for adults aged 21 and above. It is not a way to make money. Only bet what you can afford to lose.
Responsible Gaming Tools
q99 gives every registered player access to the following responsible gaming features directly from their account settings.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a comfortable budget.
Session Time-Outs
Take a scheduled break from your account for 24 hours, 1 week, or 1 month to refresh and recharge.
Self-Exclusion
Temporarily or permanently close your account if you feel gambling is no longer fun or is causing harm.
Activity History
Review your full betting and spending history at any time so you have complete transparency over your activity.
Account Verification
KYC checks confirm player identity and age, ensuring only eligible adults access real-money gaming on q99.
Support Access
Our support team is available around the clock via email to discuss any concern about your gaming habits.
Age Restriction — 21+ Only
q99 strictly enforces a minimum age policy. All players must be 21 years of age or older to register and participate in real-money gaming on our platform. We require identity verification documents during account sign-up to confirm each player's date of birth.
If we identify or are informed that a minor has accessed the platform, we will immediately suspend the account and investigate the matter. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent underage access to online gaming sites. Resources such as restricting device access and using family safety settings are widely available on Android and iOS devices.
Recognising Signs of Problem Gambling
Problem gambling can affect anyone regardless of income, age, or background. Becoming aware of the warning signs is the first and most important step toward seeking help. Ask yourself honestly whether any of the following apply to you:
- You spend more time or money gambling than you originally intended.
- You chase losses by placing larger or more frequent bets to recover money.
- Gambling is affecting your relationships, work, or studies in Bangladesh or abroad.
- You feel restless, irritable, or anxious when you are not gambling.
- You borrow money, sell possessions, or neglect bills to fund your gambling.
- You lie to friends or family members about how much you gamble or how much you have lost.
If you recognise two or more of these signs in yourself, we strongly encourage you to use our self-exclusion tool or contact our support team immediately. You are not alone, and help is available.
How to Request Self-Exclusion
Activating self-exclusion is straightforward. Follow these steps to pause or close your q99 account:
- Log in to your q99 account and navigate to the Account Settings section.
- Select Responsible Gaming from the settings menu and choose Self-Exclusion.
- Choose a period: 1 month, 3 months, 6 months, 1 year, or permanent closure.
- Confirm your request. You will receive an email confirmation to your registered address, and your account will be closed immediately.
Need Immediate Help?
If you feel gambling is becoming a serious problem and need to talk to someone right away, our support team is reachable via email at any time of day or night. Write to us and we will respond as quickly as possible.
[email protected]Tips for Safer Gambling
Responsible gaming is not just about tools — it is also about mindset. The following habits help thousands of players across Bangladesh enjoy gaming without it negatively affecting their daily lives.
- Set a strict personal budget before each session and stop when it is reached — whether you are winning or losing.
- Never gamble with money earmarked for rent, groceries, education, or family expenses such as bKash transfers to relatives.
- Think of gambling as paid entertainment — like cinema tickets or a meal out — not as an income source or investment.
- Take regular breaks during a session. Step away from the screen, drink water, and give yourself time to reflect.
- Do not gamble when you are emotionally distressed, sleep-deprived, or under the influence of alcohol.
- Keep friends and family informed about your gaming activity. An external perspective can be an early warning system.
Frequently Asked Questions
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What is the minimum age to play on q99?
You must be 21 years of age or older to register and place real-money bets on q99. We verify age and identity during the account sign-up process. Any account found to be operated by someone under 21 will be closed immediately.
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How do I set a deposit limit on my q99 account?
Log in and go to Account Settings, then select Responsible Gaming. You can set a daily, weekly, or monthly deposit cap in BDT. The limit takes effect immediately and can only be decreased straight away — increases require a 7-day cooling-off period to prevent impulsive changes.
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Can I take a break from gambling without permanently closing my account?
Yes. q99 offers session time-outs ranging from 24 hours to 1 month. During a time-out your account remains open but you cannot place bets or make deposits. You can activate a time-out from the Responsible Gaming section of your account settings.
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How do I contact q99 if gambling is affecting my wellbeing?
Write to our support team at [email protected]. Describe your situation and we will help you activate the right tool — deposit limit, time-out, or full self-exclusion — and provide further guidance. All communication is kept strictly confidential.
Play Responsibly — Explore q99
Ready to return to the action? Explore cricket, slots, and live casino — but always within your personal limits.