Privacy Policy

Introduction

Welcome to q99, Bangladesh's trusted online gaming destination. This Privacy Policy explains what personal data q99 collects from users who access our platform, how that data is used, with whom it may be shared, and the rights you hold over your own information. By using q99's website, mobile application, or any of our services, you acknowledge that you have read and understood this policy.

This policy applies to all users of q99 regardless of their location within Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your data responsibly and in compliance with applicable data protection standards. q99 is a platform intended for adults aged 21 and above.

Information We Collect

q99 collects only the information necessary to deliver a secure, reliable, and personalised gaming experience. The types of data we gather fall into two broad categories: information you provide directly, and information collected automatically as you use our platform.

Information You Provide Directly

• Account registration details: full name, username, date of birth, email address, and mobile number.
• Identity verification documents (where required for KYC compliance), such as National ID or passport copies.
• Payment method details for processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer — sufficient only to process the transaction, never full card numbers stored in plain text.
• Communications you send us, including support requests, feedback, and account queries.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: pages visited, games played, time spent on platform, clickstream data, and session duration.
• Cookies and similar tracking technologies as described in the Cookies section below.

How We Use Your Information

q99 uses the personal data it holds to run the platform effectively, keep it secure, and continually improve the experience for all players across Bangladesh. The specific purposes for which we process your data are as follows:

• Account creation, verification, and management — including age verification to ensure users are 21 years or older.
• Processing deposits and withdrawals via your selected payment method (bKash, Nagad, Rocket, Upay, or bank channels).
• Delivering customer support and responding to your queries, complaints, or account-related requests.
• Sending transactional communications such as deposit confirmations, withdrawal status updates, and security alerts.
• Personalising your gaming experience — recommending games such as cricket betting, live casino, slots, or crash games based on your activity.
• Fraud prevention, responsible gaming monitoring, and compliance with applicable regulations, including anti-money laundering (AML) obligations.

Data Sharing and Disclosure

q99 does not sell, rent, or trade your personal information to any third party. We may, however, share your data in limited and controlled circumstances with the following categories of recipients:

• Payment processors and financial service providers (such as bKash, Nagad, or Rocket gateway partners) solely to facilitate your transactions.
• Technology and infrastructure partners who host, maintain, and support our platform under strict data processing agreements.
• Regulatory and law enforcement authorities, when q99 is legally required to disclose your information under applicable laws.
• Fraud detection and responsible gaming service providers, who help us identify suspicious behaviour and support safer play environments.

All third parties who receive personal data from q99 are contractually required to use it only for the specified purpose and to apply security measures at least equivalent to our own standards.

Cookies and Tracking Technologies

q99 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, analyse platform performance, and present content relevant to your interests. Cookies are small text files placed on your device by our servers when you visit q99.

We use the following categories of cookies: Essential cookies (required for the site to function), Functional cookies (to save preferences such as language settings), and Analytics cookies (to understand how users navigate the platform so we can improve it). We do not deploy advertising or retargeting cookies on q99.

Data Retention

q99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal and regulatory obligations, resolve disputes, and enforce our agreements. For most users, this means account data is retained for a period of five years following the closure or deactivation of your account.

Transaction records may be held for longer periods as required by applicable financial and anti-money-laundering regulations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle policy.

Your Rights Over Your Data

q99 respects your rights as a data subject. As a registered user of our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of Access — you may request a copy of the personal data q99 holds about you.
• Right to Rectification — you may request that inaccurate or incomplete data be corrected without undue delay.
• Right to Erasure — in certain circumstances you may request that your personal data be deleted from our systems.
• Right to Restriction — you may ask us to restrict how we process your data while a complaint or rectification request is being resolved.
• Right to Object — you may object to our processing of your data for marketing or profiling purposes at any time.

To exercise any of these rights, please write to us at [email protected]. We aim to respond to all valid data requests within 30 days. In certain circumstances permitted by law, we may decline a request, in which case we will explain the reason.

Data Security

q99 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These include 256-bit SSL encryption for all data in transit, secure server infrastructure with regular vulnerability assessments, and strict access controls ensuring only authorised personnel can handle sensitive data.

We conduct periodic internal reviews of our data handling practices and update our security measures in response to emerging threats. Our payment processing partners — including bKash, Nagad, and Rocket — maintain their own independent security certifications, and we work closely with them to ensure end-to-end transaction safety.

Third-Party Services and Links

q99 integrates with certain third-party service providers to deliver features such as payment processing, game content from providers like Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, and platform analytics. These providers operate under their own privacy policies and data governance frameworks. q99 is not responsible for the privacy practices of third-party game studios or payment gateways, though we vet all partners before integration to ensure they meet acceptable data protection standards.

q99's website and platform do not contain links to external third-party websites. All navigation, game content, and payment facilities are delivered within the q99 ecosystem. If you ever encounter a link that appears to leave the q99 platform, please report it to our support team immediately.

Changes to This Privacy Policy

q99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of q99 after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your information. If you have concerns about any changes, please contact us before continuing to use the platform.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way q99 handles your personal data, our support team is available to help. We are committed to resolving privacy-related queries promptly and transparently.

You can reach the q99 privacy and support team by email at [email protected]. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible. We aim to acknowledge all privacy-related contacts within 48 hours and provide a full response within 30 days.